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The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Evidence from the U.S. Commercial Banking Industry
cost efficiency customer relationship management profit efficiency stochastic frontier analysis
2011/11/1
The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study examines the impact of CRM implementation on two metrics of firm ...
EXPLORING THE DIMENSIONALITY OF SERVICE QUALITY: AN APPLICATION OF TOPSIS IN THE INDIAN BANKING INDUSTRY
banking dimensionality performance evaluation Service quality
2011/11/1
The Indian banking industry is going through turbulent times. With the lowering of entry barriers and blurring product lines of banks and non-banks since the financial sector reforms, banks are functi...
THE FOLLOWER'S DILEMMA: INNOVATION AND IMITATION IN THE PROFESSIONAL SERVICES INDUSTRY
contemplating imitation of a competitor's innovation high environmental uncertainty imitation outcomes
2011/10/29
Firm decision makers contemplating imitation of a competitor's innovation face a dilemma: Imitate a new, unproven offering, or forgo imitation and perhaps miss out on the "next big thing"? Approaching...
Deregulation of the Electric Power Industry: The Earnings, Risk, and Return Effects
the Electric Power Industry The Earnings Risk Return Effects
2010/11/5
This study tests whether recent reforms of the electric power industry reverse the predicted effects of regulation on profits, risk, and return for electric utilities. The analysis also considers pote...
Product development process management practices and problems in companies of brazilian food industry
product development process management food industry product development management practices
2009/12/1
This article shows and analyzes the results of a data collecting survey in Brazilian food industry companies, on management practices and problems in the product development process (PDP). The general...
Processes and problems of the marketing management adaptation at the EU market: The case of the Slovak meat processing industry
EU market adaptation meat meat products marketing management
2014/3/10
The goal of the paper is to define the decisive factors of the successful adaptation of the marketing management to the new conditions of the EU internal market on the basis of examination of the proc...
Production Scheduling Optimization in the Casting Industry using Genetic Algorithms
production scheduling casting industry optimization
2018/3/12
This paper presents the use and results of production scheduling in the casting industry
with the application of the Genetic Algorithms technique. In the casting industry, there
are two important an...
Information technology and supply chain agility in Chinese automotive industry
Information technology supply chain agility
2018/3/8
Agility is considered a vital factor for business success in complex industrial
landscapes as it enables rival firms to efficiently perform under time-to-market
pressures. Relevant literature has sh...