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The Impact of Forward-Looking Metrics on Employee Decision Making
Customer Value and Value Chain Decision Choices and Conditions Mortgages Employees
2015/4/24
This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers w...
Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee- and Customer-Oriented Quality Control Initiatives
customer coproduction export performance quality control initiatives
2011/10/8
Using the facilities-transformation-usage framework of service provision and drawing from control theory, the authors develop a theoretical model that examines the influence of different quality contr...
DIVERSITY IN WORKPLACE CAUSES RISE IN UNIQUE EMPLOYEE BENEFITS AND CHANGES IN CAFETERIA PLANS
workforce diversity flexible benefits flexible scheduling globalization contract workers
2009/12/1
Factors such as the rising numbers of immigrants, mergers or joint ventures
with companies in other countries, the rising use of temps and contract workers,
and the increasing globalization of bus...
Organizational Commitment, Job Redesign, Employee Empowerment and Intent to Quit Among Survivors of Restructuring and Downsizing
Organizational Commitment Job Redesign Employee Empowerment
2009/7/15
This study is designed to determine the relationship between job redesign, employee
empowerment and intent to quit measured by affective organizational commitment
among survivors of organizational...
Job Involvement or Affective Commitment:A Sensitivity Analysis Study of Apathetic Employee Mobility
Job Involvement Affective Commitment Sensitivity Analysis
2009/7/15
Apathetic employees constitute one of four employee categories in Blau and Boal's
(1987) model. Six sensitivity analyses were applied to create positive and negative
changes in the measurement scor...
The Implications of the Cultural Values of Individualism and Collectivism in the Formation of the Psychological Contract and Employee Commitment
Cultural Values Psychological Contract Employee Commitment
2009/7/15
We examine here employee commitment to the organization as an outcome variable of
the psychological contract, generally defined as the employee°Os perception of whatwill
be received from the emplo...