搜索结果: 1-1 共查到“管理学 The efficiency and quality dilemma”相关记录1条 . 查询时间(0.093 秒)
The efficiency and quality dilemma: What drives South African call centre management performance indicators?
The efficiency and quality dilemma drives South African call centre management performance indicators
2012/10/17
Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simult...