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Customer Care Management Model for Service Industry
Customer Complaint CCM Model TQM Six Sigma QFD Critical-to-Quality DMAIC Service Industry
2013/2/23
Purpose – This paper describes a model for Customer care management in an automotive service industry. Design/ methodology/approach – Customer care management (CCM) model is developed using TQM techni...
Knowledge Management Model for Information Technology Support Service
knowledge management information technology support service repertory grid grounded theory
2010/1/12
User support has been in existence since the inception of computers in business and with their workforce dependent on technology, organizations depend on the quality of information technology (IT) sup...
An intergrated strategic management model to navigate the establishment of transport authorities
intergrated strategic transport authorities change navigation
2009/5/18
This research covered the strategic intent for the transport industry and an overview of Transport Authorities in the municipal sphere of government. Representative sets of strategic management and ch...
The integration of intrapreneurship into a performance management model
Intrapreneurship performance management
2009/5/8
This study aimed to investigate the feasibility of using the dynamics of intrapreneurship to develop a new generation performance management model based on the structural dynamics of the Balanced Scor...