搜索结果: 1-1 共查到“劳动科学 Call Centre Industry”相关记录1条 . 查询时间(0.051 秒)
“Developments in the Call Centre Industry – Analysis, Changes and Challenges” J. Burgess and J. Connell (2006)
Call Centre Industry Analysis Changes Challenges customer service
2009/11/4
The last fifteen years have seen a proliferation of call centres throughout the world.
Companies, seeking to compete, have had to provide a new form of customer service
via the telephone. In some ...
